Last Updated: 10/30/2023
1. Introduction
This Privacy Policy describes how Hamara collects, uses, and discloses personal information obtained from users of the Hamara mobile application. We respect your privacy and are committed to protecting your personal data. By using the App, you consent to the practices described in this policy.
2. Information we collect
- Personal Information: We may collect and store personal information you provide, such as your name, email address, and any other information you choose to share with us.
- Usage Data: The App may collect information about how you use it, including your interactions with the app’s features and content.
3. How We Use Your Information
We may use your personal information and usage data for the following purposes:
- Provide Services: To provide you with the services and features of the App.
- Improve the App: To understand how the App is used and make improvements.
- Communicate with You: To respond to your inquiries and provide support.
- Legal Compliance: To comply with legal requirements and enforce our terms and policies.
4. Disclosure of Your Information
We do not share your personal information with third parties unless required by law or as described in this Privacy Policy. We may share aggregated, non-personally identifiable information with third parties for analytics and marketing purposes.
5. Data Security
We take reasonable precautions to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet can be guaranteed to be completely secure.
6. Your Choices
You may have the following choices regarding your data:
- You can access and update your personal information.
- You can opt out of receiving marketing communications.
- You can request the deletion of your personal information.
7. Children’s Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us.
8. Changes to this Policy
We may update this Privacy Policy from time to time. You will be notified of any changes by posting the new Privacy Policy on this page. Please review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at +263 78 494 8094 | +263 78 506 3605 | info@hamara.co.zw
ACCESSIBILITY POLICY
1. Introduction
We are committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards.
2. Measures to Support Accessibility
Our website implements the following measures:
- Consistent Navigation: Our website maintains consistent navigation across all pages to ensure easy access to all parts of our website.
- Alternative Text for Images: All images and non-text content provide alternative text or a description to allow screen readers to interpret the content for those who have difficulty seeing.
- Contrast Ratios: We ensure all text content meets the recommended contrast ratios for better visibility.
- Keyboard Navigation: Our website is fully navigable using a keyboard to enable people with mobility disabilities to access all areas.
- Resizable Text: We ensure that our text can be resized without assistive technology up to 200 percent without loss of content or functionality.
- Closed Captioning: We provide captions for all video content and ensure our media does not interfere with screen readers.
3. Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will make our website more user-friendly for all people.
4. Feedback
We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers on our site at info@hamara.co.zw
5. Limitations and Alternatives
Despite our best efforts to ensure the accessibility of our website, there may be some limitations. In such cases, we offer alternative accessible options. If you encounter any issue, please contact us.
6. Changes to This Policy
We may revise this Accessibility Policy at any time. Any changes made will be reflected on this page.
7. Contact Us
If you need assistance or have any questions about our Accessibility Policy, please feel free to contact us at info@hamara.co.zw
USER SUPPORT POLICY
1. Introduction
We understand that from time to time you may need help with using our website or services. To this end, we have established a user support policy to ensure that you get the assistance you need in a timely and efficient manner.
2. Support Channels
We offer several support channels to cater to your needs:
- FAQ Section: We have a comprehensive Frequently Asked Questions (FAQs) section on our website that covers a wide range of topics. This is often the fastest way to get answers to the most common questions about our services.
- Support Email: For issues not covered in the FAQs, you can reach out to us via our support email address: info@hamara.co.zw . We strive to respond to all emails within 24-48 hours.
- Live Chat: Our website features a live chat option where you can instantly get in touch with one of our support team members for real-time assistance.
3. User Support Availability
Our user support services are available 24 hours a day, 7 days a week. However, please note that response times may vary depending on the volume of inquiries and the nature of the request.
4. User Responsibilities
We request that you:
- Clearly explain your issue or query to allow our support team to provide the most effective assistance.
- Treat our support staff respectfully and understand that they will do their best to help you.
5. Changes to User Support Policy
We may make changes to our User Support Policy from time to time. Any changes will be posted on this page.
6. Contact Us
If you have any questions about our User Support Policy, please contact us at info@hamara.co.zw